{"id":12080,"date":"2022-10-24T08:40:46","date_gmt":"2022-10-24T08:40:46","guid":{"rendered":"https:\/\/afrikanet.com\/?p=12080"},"modified":"2022-10-24T09:01:59","modified_gmt":"2022-10-24T09:01:59","slug":"gosat-no-1-in-customer-support","status":"publish","type":"post","link":"https:\/\/afrikanet.com\/fr\/gosat-no-1-in-customer-support\/","title":{"rendered":"GoSat, No 1 en support client !"},"content":{"rendered":"Il y a quelques jours, une \u00e9quipe d\u2019intervention de GoSat s\u2019est d\u00e9ploy\u00e9e \u00e0 UNI2GROW de Dschang, une structure sp\u00e9cialis\u00e9e dans l\u2019aide des \u00e9tudiants africains, acad\u00e9miquement m\u00e9ritants, mais ayant des difficult\u00e9s financi\u00e8res \u00e0 acc\u00e9der \u00e0 des \u00e9tudes universitaires en informatique ou dans d\u2019autres mati\u00e8res STEM. La structure qui depuis 2012 a financ\u00e9 l\u2019acc\u00e8s \u00e0 l\u2019universit\u00e9 pour plus de 100 \u00e9tudiants au Cameroun et qui utilise deux liaisons VSAT de GoSat avait quelques perturbations li\u00e9es \u00e0 sa connexion internet. Albert ASIMO, le responsable du support technique de GoSat Cameroun nous en dit plus.<\/em><\/p>\n

En quoi consistait l\u2019intervention que vous avez faite \u00e0 Dschang le 18 octobre dernier\u00a0?<\/strong><\/p>\n

Le support technique de GoSat avait \u00e9t\u00e9 interpel\u00e9, car le client ne parvenait plus, bien que connect\u00e9, \u00e0 utiliser ses datas.<\/p>\n

\u00c0 quoi \u00e9tait d\u00fb le probl\u00e8me\u00a0?<\/strong><\/p>\n

Apr\u00e8s notre diagnostic, nous avons constat\u00e9 que le probl\u00e8me \u00e9tait li\u00e9 \u00e0 la deuxi\u00e8me liaison install\u00e9e plus r\u00e9cemment sur une antenne de 74\u00a0cm avec un BUC 1W. En effet, l\u2019antenne avait boug\u00e9 et avait s\u00e9rieusement fait chuter le SQF < 37.<\/p>\n

Comment avez-vous r\u00e9solu le probl\u00e8me\u00a0?<\/strong><\/p>\n

Nous avons tout simplement repoint\u00e9 l\u2019antenne et nous sommes \u00e9galement assur\u00e9 que la premi\u00e8re liaison qui est install\u00e9e sur une antenne de 74\u00a0cm avec un BUC de 2W soit rest\u00e9 sans probl\u00e8me aussi bien au niveau du Gain (SQF) que au niveau de la bande passante pris par le client.<\/p>\n

Et cette op\u00e9ration a-t-elle permis au client de retrouver sa connexion internet et de pouvoir \u00e0 nouveau utiliser ses datas\u00a0?<\/strong><\/p>\n

Si en effet, et les responsables d\u2019UNI2GROW n\u2019ont pas manqu\u00e9 de manifester leur satisfaction quant \u00e0 la promptitude du support technique de GoSat Cameroun \u00e0 r\u00e9soudre leurs difficult\u00e9s. En effet, ils ont pu confirmer l\u2019efficacit\u00e9 du service client du fournisseur d\u2019acc\u00e8s internet par satellite \u00e0 se d\u00e9ployer sur le terrain et \u00e0 temps pour assister le client.<\/p>\n

\n

\u00c0 propos de GoSat Cameroun<\/strong><\/h3>\n

\"\"Entreprise dynamique et ambitieuse, nous sommes n\u00e9s de la collaboration de deux grands leaders sur le march\u00e9 de l\u2019Internet Haut D\u00e9bit : Konnect Africa et Afrikanet. B\u00e9n\u00e9ficiant du support d\u2019Eutelsat, leader mondial des communications par satellite et qui ambitionne depuis 2019 de couvrir plus de 20 pays en Afrique sur toutes les localit\u00e9s avec du tr\u00e8s haut d\u00e9bit sans compromis sur la qualit\u00e9, fort de son exp\u00e9rience dans plus de 150 pays \u00e0 travers le monde.<\/p>\n

La connexion internet par satellite n\u2019est plus un privil\u00e8ge avec GOSAT<\/strong><\/p>\n

En grande premi\u00e8re avec la technologie Haut D\u00e9bit en Afrique Francophone, commen\u00e7ant par le Cameroun, nous permettons \u00e0 tous et surtout aux acteurs \u00e9conomiques de ne plus consid\u00e9rer la qualit\u00e9 de leur connexion internet comme un luxe. C\u2019est d\u00e9sormais l\u00e0 et accessible \u00e0 tous, ou que vous soyez, dans nos premi\u00e8res zones de couverture. En savoir plus >>><\/a><\/p>\n

Pascal FOTSO<\/strong><\/p>","protected":false},"excerpt":{"rendered":"

Il y a quelques jours, une \u00e9quipe d\u2019intervention de GoSat s\u2019est d\u00e9ploy\u00e9e \u00e0 UNI2GROW de Dschang, une structure sp\u00e9cialis\u00e9e dans l\u2019aide des \u00e9tudiants africains, acad\u00e9miquement m\u00e9ritants, mais ayant des difficult\u00e9s financi\u00e8res \u00e0 acc\u00e9der \u00e0 des \u00e9tudes universitaires en informatique ou dans d\u2019autres mati\u00e8res STEM. La structure qui depuis 2012 a financ\u00e9 l\u2019acc\u00e8s \u00e0 l\u2019universit\u00e9 pour plus de 100 \u00e9tudiants au Cameroun et qui utilise deux liaisons VSAT de GoSat avait quelques perturbations li\u00e9es \u00e0 sa connexion internet. Albert ASIMO, le responsable du support technique de GoSat Cameroun nous en dit plus. En quoi consistait l\u2019intervention que vous avez faite \u00e0 Dschang le 18 octobre dernier\u00a0? Le support technique de GoSat avait \u00e9t\u00e9 interpel\u00e9, car le client ne parvenait plus, bien que connect\u00e9, \u00e0 utiliser ses datas. \u00c0 quoi \u00e9tait d\u00fb […]<\/p>\n","protected":false},"author":1,"featured_media":12085,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[355,389,368,369],"tags":[393,575],"yoast_head":"\nGoSat, No 1 en support client ! - Afrikanet<\/title>\n<meta name=\"description\" content=\"A few days ago, a GoSat intervention team deployed to UNI2GROW in Dschang, a structure specialised in helping African students, academically deserving but having financial difficulties to access university studies in computer science or other STEM subjects. The structure which since 2012 has financed university access for more than 100 students in Cameroon and which uses two VSAT links from GoSat had some disruptions related to its internet connection. 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